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Information on Security Precautions & Good Practices

  • Password should be at least 6 characters in length (contain at least 1  Numeric, 1 Alphabet Lower case or Upper case) without repeating any digit or character more than once consecutively.
  • Password should not contain any Special Characters.
  • Password should not be based on User IDs, Personal Telephone Number, Birthday or other personal information.
  • Password must be kept confidential and not be divulged to anyone.
  • Password must be memorized and not be recorded anywhere.
  • Password should be changed regularly.
  • The same Password should not be used for different websites, applications or services, particularly when they relate to different entities.
  • Customer should not select the browser option for storing or retaining user name and password.
  • Customer should check that the Bank's website address changes from http:// to https:// and a security icon that looks like a lock or key appear when authentication and encryption is expected.
  • Customer should not allow anyone to keep, use or tamper with his One-Time Password Security Token.
  • Customer should not reveal the OTP generated by his / her Security Token to anyone.
  • Customer should not divulge the serial number of his / her Security Token to anyone.
  • Customer should check his / her Bank account balance and transactions frequently and report any discrepancy to e-mail ID @
  • Install anti-virus, anti-spyware and firewall software in your personal computers, particularly when they are linked via broadband connections, digital subscriber lines or cable modems.
  • Update anti-virus and firewall products with security patches or newer versions on a regular basis.
  • Remove file and printer sharing in your computers, especially when they have internet access via cable modems, broadband connections or similar set-ups.
  • Make regular backup of critical data of your Personal Computer.
  • For security reasons, please log off the online session and turn off the computer when not in use.
  • Do not install software or run programs of unknown origin.
  • Beware of Phishing attacks - There could be fraudulent mails going out to customers or various Banks luring them to update sensitive account information like User IDs, Passwords, even transaction Passwords, etc., by clicking on an e-mail link or visiting a website. Kindly do not respond to such Phished emails, as our Bank does not send such e-mails.
  • Delete junk or chain emails.
  • Do not open email attachments from strangers.
  • Do not disclose personal, financial or credit card information to little-known or suspect websites.
  • Do not use a computer or a device, which cannot be trusted.
  • Do not use public or internet cafe computers to access online banking or perform financial transactions.

    We reiterate that Indian Bank acts at all times with diligence, in good faith and without any intent prejudicial to the interests of its customers. At the same time, it is our duty as customers to be diligent and follow basic security precautions and measures.